Our gas safe registered engineers are trained to service LPG and Natural gas boilers. We strongly recommend having a boiler service annually to ensure your system is running safely and efficiently. Having a regular service will help to prevent breakdowns which can incur sudden costly repairs but also checks for dangerous issues such as carbon monoxide leaks. It is best to have your boiler serviced in the warmer summer months when you are less reliant on the boiler, and if there are any issues with the boiler they are found early allowing repairs to be carried out before the cold winter months.
Our qualified and highly trained engineers can diagnose and repair boiler issues for all makes and models. Even if you aren't sure of what boiler you have our team can identify this and age the boiler to see if a repair would be cost effective. We always aim to diagnose the issue quickly and carry out any repair work that is required efficiently to get your boiler back up and running in no time.
If your boiler needs a service or repair, don't wait - get in touch today to book an appointment.
Unvented hot water systems are fed directly from the cold-water mains, which gives you hot water at mains pressure. This is useful if you want high pressure showers or quick running baths.
A benefit of unvented systems is that you don't need a cold-water storage tank, ideal for those homes with less space. The water is usually heated via an immersion system or directly via the central heating.
Alternatively, there are vented hot water systems which are the more traditional of the two systems. This is where you do have a cold water storage tank – usually in lofts of properties, which is heated up separately. The Tank will feed the hot water cylinder and then this provides water to your taps and appliances.
These tend to be the cheaper heating system as the materials and technology behind them are more straight forward, however one set back can be that the water pressure may not be as good compared to an unvented system.
If you are concerned about your water pressure, get in touch and we can help you as we have a team trained on both systems that could help resolve your problem.
Alternatively, if you are considering installing a whole new water system in your home, arrange a visit, or call us and we can discuss in greater detail the two options and identify which may be best for you!
If you are concerned about your central heating or you just want piece of mind that your system is working to the best of it's ability, we can help by providing a professional central heating service. In a similar way that you have your boiler serviced, maintaining your central heating system ensures your radiators are heating efficiently, your system runs smoothly, and your energy bills stay low.
How To Know If You Need A Central Heating Service
If you've noticed any of the following issues, it may be time to book a service:
Having any of these issues are often signs that there is trapped air, a sludge build up, or you have circulation problems with your system. A professional central heating service can help to diagnose and resolve these problems before they become costly repairs.
Don't wait for your problems to get worse or settle for radiators that aren't performing like they used to, we can help.
Give us a call or email to book your central heating service today.
Have you notices that your central heating system is underperforming? Do your radiators have cold spots, take a long time to heat up, or can you hear unusual noises?
We can provide a professional powerflushing service which will help to restore you heating system's efficiency and improve the comfort of your home.
What Is A Powerflush
Powerflushing is a process used to deep-clean your central heating system. Over time radiators and pipes can become clogged with sludge, rust, and debris that builds up as water travels around your system.
This buildup can cause:
With the use of specialist equipment we can remove these blockages which helps to restore proper circulation and improve the performance of your radiators.
Benefits Of Having A Powerflush
If you are looking to improve your heating performance and prolong the life of your system give us a call or send us an email today.
We are able to offer same-day appointments for emergency call outs received before 12pm. Our call out rate includes an hour of our expert engineers time. During this time we aim to diagnose and fix the problem. If parts are needed, we will advise you on the cost of the repair.
We are Norton's Heating and can be contacted on the below contact details:
• Email: info@nortonsheating.com
• Telephone: 01904 411 040
• Address: Suite 4a, Heritage house, Murton Way, York, YO19 5UW
Our Data Protection Officer
Our data protection officer can be contacted on the below:
• Andy Norton
• Email: info@nortonsheating.com
• Telephone: 01904 411 040
• Address: Suite 4a, Heritage house, Murton Way, York, YO19 5UW
Why do we collect and use your personal information?
We collect and use your personal information in order for us to provide you with our Plumbing/ Heating/ Boiler repair and installation service.
We use your personal information to send marketing communications to you about similar products and services that may be of interest to you. We will send our marketing communications to you by email. It is to be noted that you can object to your personal information being used by us to send you marketing information. Each marketing email will also include an unsubscribe link to enable you to opt-out of receiving future marketing communications.
What is our lawful basis for handling your personal information?
Under the General Data Protection Regulation (GDPR) we must have a lawful basis to legally handle your personal information. The lawful basis that we rely upon are as follows:
1. Contract – to take steps, at your request, to enter into a contract to fulfil your order and to perform our obligation under the contract (i.e. to deliver your order)
2. Legal obligation – to share personal information with law enforcement agencies and regulatory bodies if required to do so by law.
3. Legitimate interests – to use your personal information to send you marketing communications about similar products/services in the future, to share your personal information with third party professional service providers that we engage and to share your personal information with our successor(s) in the event of a merger or acquisition.
What happens if I do not provide my personal information?
We need your personal information in order to provide our Plumbing/ Heating/ Boiler repair and installation services to you. If we do not collect your personal information, we will not be able to provide our services to you.
Who will we share your personal information with?
We will share your personal information with Novuna Personal Finance.
We may share your personal information with law enforcement agencies, fraud prevention agencies and regulatory bodies such as the FCA and HMRC when required to do so by law.
We may engage the services of professional advisers such as compliance consultants, lawyers and accountants who may be given access to your personal information in order to provide their services to us. We will ensure that your personal information is protected by obtaining a written undertaking of confidentiality from the professional service providers.
In the event that we are subject to a merger or acquisition we may share your personal information with the organisation(s) that acquire or merge with our business and/or their professional advisers in the course of the acquisition or merger transaction and thereafter. In such circumstances the latter organisation will be required to use your personal information in the same ways described in this privacy policy.
How long will we store your personal information?
We will store your personal information for up to six years from ceasing to be our client. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years.
If you do not exercise your right to object to marketing or unsubscribe to our marketing emails, we will store your personal information for marketing purposes until you exercise your right to object or unsubscribe.
What are your rights in relation to your personal information?
Right to access
You have the right to request copies of the personal information we hold about you at any time.
Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.
Right to erasure
You have the right to request that we delete your personal information from our records.
Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.
Right to restrict processing
You have the right to request that we restrict how we use your personal information.
Right to object
You have the right to object to the collection and use of your personal information at any time.
Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
Right to withdraw consent
You have the right to withdraw your consent for us to use your personal information at any time.
How can I exercise my rights in relation to my personal information?
You can exercise all of your rights by contacting us on any of the above contact details.
How do I lodge a complaint about the use of my personal information?
You can lodge a complaint with us directly by contacting us on one of the above contact details.
You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO).
The ICO are the regulator who makes sure that we use your personal information in a lawful way.
You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.